Draft template – not legal advice. Review and complete this page (ideally with a solicitor) before publishing. Remove this notice when done.
Who we are
[PLACEHOLDER: legal name, address, ICO registration number, contact for data protection]
What we collect
When you book we collect your name, email, phone number, pickup and destination, travel time, flight details for airport journeys and any notes you give us. When you contact us we collect the details you enter in the form.
Why we use it
To provide your journey, contact you about it, keep records required by our licensing authority and answer your enquiries. [PLACEHOLDER: lawful bases]
Who we share it with
Google (address suggestions and route calculation), our email provider, and Stripe if you pay online. We never see or store your card details. [PLACEHOLDER: hosting provider, any other processors]
How long we keep it
Booking records are anonymised automatically after the retention period set by us. [PLACEHOLDER: retention period (default 24 months)]
Your rights
You can ask for a copy of your data, ask us to correct or delete it, and complain to the Information Commissioner's Office (ico.org.uk).